Refund Policy
Plain and fair.
After the first 7 days
After the first 7 days, refunds are at our discretion. To request one, email us — we read every request and try to do the right thing. Common cases we will refund:
- The Service was down or significantly broken for an extended period.
- You were double-charged or charged in error.
- You cancelled but were charged for the next period due to a system error.
Common cases we won't refund:
- You forgot to cancel before renewal and used the Service during the new period.
- You used the Service heavily and then decided you didn't want it.
Annual plans
Within the first 7 days of an annual subscription, we refund the full annual charge. After 7 days, we pro-rate refunds only in extenuating circumstances (extended outage, billing error, etc.). For routine "I changed my mind" requests on annual plans after the 7-day window, we'll cancel auto-renewal and let you keep access until the period ends — but we don't pro-rate.
How refunds are issued
Refunds go back to the original payment method (the card or wallet you used at checkout). Processing usually takes 5–10 business days to appear in your account, depending on your bank.
Cancellation vs. refund
To stop future charges, use the Manage subscription button in your account sidebar — this opens the Stripe portal where you can cancel anytime, and access continues until the end of the period you already paid for. Cancellation alone doesn't refund past payments; for that, email us as above.
Comp accounts and promotional codes
Comp accounts and promo-code subscriptions ($0 charges) aren't subject to refund since there's nothing to refund.
Contact
Email abel.marrero07@gmail.com with your request. Include the email on your account so we can find your subscription quickly.